Refunds & cancellation

Start with 7 days free

Every monthly membership begins with a 7-day free trial. You enter your card at signup, but nothing is taken until the trial ends. Cancel before day 7 and you are never charged — Stripe emails you before the first payment so the date is never a surprise.

The trial is the intended way to find out whether this is for you. Take the week, follow the calls, ask the traders questions, and decide with the whole thing in front of you.

Cancelling

You can stop your subscription renewing at any time from your dashboard, or by messaging the team in Discord. Cancelling stops the next payment. Your access and your premium role stay live until the end of the period you have already paid for — you are not cut off early.

The reason is straightforward. Everything here is delivered the moment you join — calls, guides, filters, the lists, the tooling. Somebody can take a month of that and ask for the money back afterwards, and the people paying properly end up covering it.

When we do refund

Some situations are on us, and we refund them without argument:

• You were charged twice, or charged after cancelling.
• The service was substantially unavailable for a sustained stretch of a period you had paid for — the server down, or calls not being posted.
• You engaged properly and it did not work for you. If you followed the calls, asked questions, and can show us you gave it a real go without getting anywhere, talk to us. We will look at your activity and your trades and make a fair decision. This is judged case by case and it is not automatic — but we would rather sort it out than have somebody feel they were sold something that did not deliver.

Message the team in Discord or email support@ajgrfut.com, including the email address you paid with. We aim to reply within 48 hours.

What we cannot refund

We cannot refund because the market moved against a call, or because a trade did not make the coins you hoped for. We provide research, calls and reasoning — not a guaranteed return, and nothing on this site is a promise of profit.

We also cannot refund where an account has been removed for breaking the terms of service, such as sharing paid content outside the server.

How refunds are paid

Refunds go back to the original payment method through Stripe, normally within 5–10 working days depending on your bank. We cannot refund to a different card or account.

Chargebacks

Please talk to us before raising a chargeback. A chargeback costs us a fee whatever the outcome and automatically removes your access while it is investigated — and in almost every case we can sort the problem out faster ourselves.

Your legal rights

This policy sits alongside your statutory rights as a UK consumer, it does not replace them. Because premium access is delivered immediately on payment, the usual 14-day cancellation right for digital content is waived at the point you agree to that immediate access at checkout. If you are unsure where you stand, Citizens Advice can tell you for free.